1. Introduction

These Terms and Conditions (“Agreement”) govern the relationship between The Leading Arrow (“we”, “us”, or “the Company”) and any contractor or business (“Client”) that engages our services. By proceeding with our services, you confirm that you have read, understood, and agree to be bound by this Agreement.

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

 

2. Services

2.1 Scope of Services

The Leading Arrow provides done-for-you client pipeline management services, which may include any combination of the following depending on the package agreed upon:

• Lead onboarding and initial contact
• Lead vetting and qualification
• Scheduling and appointment booking
• Payment collection and invoice follow-up

 

2.2 Customised Service Agreements

The specific services provided to each Client will be outlined in a separate Service Agreement or proposal document. No services will be delivered beyond what is agreed upon in writing. The Leading Arrow reserves the right to decline any request that falls outside the agreed scope without additional compensation.

 

2.3 No Guarantee of Results

While we are committed to delivering a high standard of service, The Leading Arrow does not guarantee specific outcomes such as a defined number of leads converted, appointments booked, or payments collected. Results are dependent on factors outside our direct control, including the quality of incoming leads and the Client’s own business operations.

 

3. Payment Terms

3.1 Fees

Service fees will be outlined in the Client’s individual Service Agreement. All fees are quoted in Canadian dollars (CAD) unless otherwise stated. Fees are due in accordance with the payment schedule set out in the Service Agreement.

 

3.2 Payment Schedule

Unless otherwise agreed in writing, payment is due within fourteen (14) days of the invoice date. The Leading Arrow reserves the right to pause or suspend services if payment is not received within this period.

 

3.3 Late Payments

Invoices not paid within the agreed timeframe will be subject to a late fee of 2% per month (24% per annum) applied to the outstanding balance. The Leading Arrow reserves the right to recover any costs associated with the collection of overdue amounts, including reasonable legal fees.

 

3.4 Payment Method

Accepted payment methods will be communicated to the Client upon onboarding. The Client is responsible for any transaction fees associated with their chosen payment method.

 

4. Cancellation and Refund Policy

4.1 Cancellation by Client

The Client may cancel services by providing a minimum of thirty (30) days written notice. Any fees paid for work already commenced or completed within the notice period are non-refundable. Setup or onboarding fees are non-refundable under any circumstance once work has begun.

 

4.2 Cancellation by The Leading Arrow

The Leading Arrow reserves the right to cancel services at any time with fourteen (14) days written notice. In such circumstances, a pro-rata refund will be issued for any prepaid fees covering services not yet delivered.

 

4.3 Refunds

Refunds will only be considered in circumstances where The Leading Arrow has failed to deliver services as outlined in the agreed Service Agreement. All refund requests must be submitted in writing within fourteen (14) days of the issue arising. Refunds will not be issued for dissatisfaction with results that fall within normal service delivery.

 

5. Confidentiality and Data Handling

5.1 Client Information

The Leading Arrow will treat all Client business information, lead data, customer details, and proprietary processes as strictly confidential. We will not disclose this information to any third party without the Client’s prior written consent, except where required by law.

 

5.2 Lead and Customer Data

In the course of delivering services, The Leading Arrow will handle personal information belonging to the Client’s leads and customers. This information will be used solely for the purpose of delivering the agreed services and will not be retained, sold, or shared beyond what is necessary to fulfil those obligations.

 

5.3 Compliance with Canadian Privacy Law

The Leading Arrow operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Clients are responsible for ensuring they have lawful grounds to share lead and customer data with us for the purposes of service delivery.

 

5.4 Data Retention

Client and lead data will be retained only for as long as necessary to fulfil the services or meet legal obligations. Upon termination of the Agreement, the Client may request deletion of their data in writing. We will action such requests within thirty (30) days.

 

6. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, The Leading Arrow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided, including but not limited to loss of revenue, loss of business, or loss of data.

The total liability of The Leading Arrow for any claim arising under this Agreement shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

The Leading Arrow is not liable for any failure to perform services caused by circumstances beyond our reasonable control, including but not limited to technology failures, third-party platform outages, or acts of nature.

 

7. Termination

7.1 Termination for Cause

Either party may terminate this Agreement immediately and without notice if the other party:

• Commits a material breach of this Agreement that is not remedied within fourteen (14) days of written notice
• Becomes insolvent, enters receivership, or ceases to carry on business
• Engages in conduct that is unlawful, fraudulent, or damaging to the other party’s reputation

 

7.2 Effect of Termination

Upon termination, all outstanding fees for work completed up to the date of termination become immediately due and payable. Any Client data held by The Leading Arrow will be handled in accordance with Section 5.4 of this Agreement.

 

7.3 Survival

Sections relating to confidentiality, limitation of liability, payment of outstanding fees, and governing law shall survive the termination of this Agreement.

 

8. General Provisions

8.1 Amendments

The Leading Arrow reserves the right to amend these Terms and Conditions at any time. Clients will be notified of material changes with a minimum of fourteen (14) days notice. Continued use of services following notification constitutes acceptance of the updated terms.

 

8.2 Entire Agreement

This Agreement, together with any signed Service Agreement or proposal, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements relating to the subject matter herein.

 

8.3 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Alberta.

 

8.4 Contact

For any questions regarding these Terms and Conditions, please contact The Leading Arrow directly through the contact details provided on our website.

 

By engaging The Leading Arrow’s services, you acknowledge that you have read and agree to these Terms and Conditions.