1. Scope of Services

Arrow provides coordination and oversight of maintenance and repair work by third-party contractors. Services include:

• Reviewing service requests submitted by the Client.

• Assigning qualified, vetted contractors to perform requested work.

• Managing scheduling, communication, and job coordination between the Client and contractors.

Arrow does not directly perform any maintenance, repair, or construction work. All work is performed by independent contractors, and Arrow acts solely as a coordinator.

2. Estimates, Authorization & Escrow

• Upon submission, Arrow will provide an estimate for the requested work. This estimate is for authorization purposes only and may change due to unforeseen circumstances or changes in scope.

• Work will only commence after the Client authorizes the estimate.

• The authorized amount may be secured in escrow until completion of the work.

• Upon job completion, the final amount will be reconciled:

  • If the final cost is less than the authorized amount, the difference will be refunded.

  • If the final cost is greater, the Client will be invoiced for the difference.

    3. Client Responsibilities

    • Provide accurate and complete information in the service request, including descriptions, photos, and access details.

    • Ensure access to the work site at the scheduled time.

    • Review and approve estimates promptly to avoid delays.

4. Limitation of Liability

• Arrow is not responsible for the acts, omissions, or performance of contractors.

• To the maximum extent permitted by law, Arrow is not liable for any damages, losses, or delays arising from:

  • Contractor performance, errors, or omissions

  • Changes in cost due to unforeseen circumstances

  • Access or scheduling issues at the Client site

• The Client agrees to indemnify and hold harmless Arrow from any claims arising from work performed by contractors.

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5. Payment & Billing

• Payment for work is due according to the estimate authorization and escrow process described above.

• All invoices issued by Arrow are payable within the time frame specified.

• Failure to authorize or pay for approved work may result in delayed or canceled services.

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6. Termination & Cancellation

• The Client may cancel a request prior to contractor dispatch without penalty.

• Once work has commenced, cancellations may incur charges for completed labor or materials.

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7. Privacy & Data Use

• Client information, photos, and service request details are used solely for service coordination and record-keeping.

• Arrow will not share client information with third parties except for the purpose of coordinating approved work.

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8. Acceptance of Terms

• By submitting a service request, the Client confirms that they:

  • Have read and understood these Terms of Service

  • Authorize Arrow to coordinate and manage the requested work

  • Agree to the payment, escrow, and liability provisions